The images of the products on the (desktop or mobile) website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your screen's display can accurately display the color of the products. Your products may vary slightly in color from those images.
All products on the website are subject to availability and payment being received before your order is processed. We will contact you if the products you have ordered are out of stock, or if additional identification is needed for credit card verification
International Shipping Policies
Currently we are only shipping to Canada and Mexico. If you order products from our website for delivery to an international destination, your order may be subject to import duties and taxes once a shipment reaches your country. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. When ordering from us, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.
Undeliverable and Refused Packages
In the event that your order delivery is rejected for any reason or considered undeliverable because of an invalid shipping address. We are not responsible for packages that have been lost, stolen or miss-delivered.
You are required to inspect the delivered products once you receive your order and ensure that the products are "as expected" condition. In the event they are not in an "as expected" condition, please mail to firstname.lastname@example.org as soon as possible, with all necessary information (order, contact details and problem description) and including photographic proof.
Shipping Errors or Damaged Products
We are committed to selling only high-quality products. If you have received a wrong or damaged product, please contact us within 30 days of receiving the order to be eligible for a free exchange with a new, similar product or refund. In the case of a refund, we will be able to issue your full refund within 30 days of us receiving the wrong or damaged product.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central government or other competent authorities.
Delivery Time Frame and Fees
All orders shipped to addresses in the United States are shipped via UPS, USPS, and FedEx (whichever options are available). Shipping times vary based on destination. You should see a carrier delivery estimate at checkout and upon recieving a tracking number.
We do NOT take responsibility for arrangements being delivered to other locations such as (hotels, restaurants, recipient's work location etc) other than recipient's home due to customer's requests. We also do not take responsibility on how customers handle the arrangement after it's been delivered.
Any Questions About Shipping?
If you have any questions about your order contact the Empress Flora Co.® Customer Service team: Monday - Friday: 9am to 5pm PST