F.A.Q

Frequently Asked Questions

 Please see if we can answer one of your questions below, if not you can reach out to us by our instant chat on the bottom left corner, or send us a secure message to our email: info@empressfloral.com

 

Where is Empress Flora located?
We are currently located in Las Vegas, NV.

**Due to COVID-19, Empress Flora has closed or physical office to the public, except stated otherwise. We are available via email and phone for any questions or concerns. The health and safety of our staff, clients, and community is the top priority. Thank you for understanding!

What are your office hours?
Our office hours are 8 AM to 4 PM PST. 

Are the flowers real? 
All our flowers are 100% real.

How are these flowers produced?
We use an eco-friendly procedure that preserved our flowers so that they make them last for a year or more depending on proper care.

Where do our Empress Flora's long-lasting flowers come from? 
We source our best florals from Bogotá, Colombia.
 
How long do they last? 
Our long-lasting flowers can last up to a year or more as long as you properly care for them.

How do I care for my long-lasting flowers?
  • Do not expose to direct sunlight
  • Do not use water! Our flowers do not need any water or liquid of any kind.
  • Do not wash the flowers
  • Clean dust with light air pressure and/or gently use a soft brush.
  • Keep it in a dry and ambient environment.

Can I Change Or Cancel My Order?

Please be sure to check for any mistakes and/or misspellings before placing an order. Once the order is in production, we are not able to make changes. If you want to make changes or cancel the order for any reason, please make sure to do it ASAP by emailing us at info@empressfloral.com with your full name and order number.

    Shipping

    What is Empress Flora's shipping policy?
    We offer FREE SHIPPING on orders over $100. 

    How long does it take to ship?
    Once an order is placed, it takes 1-2 days to process the orders. We currently have a small team in place so please bear with us. Non-personalized items will be shipped after 1-2 days and personalized items will ship 3-4 days after processing. Due to COVID-19, shipping carriers might encounter delays during this time. We will provide you a tracking number once available so you can be updated with any issues when they arise.
     
    Do you accept returns?
    Due to covid, we cannot accept returns based on colors or if you choose to change your mind. Keep in mind that we try our best to represent accurate colors and sizes in our product photos. Due to our natural dying process, not all products will be equal. The colors of the product may look darker and lighter but we ensure you that it will be the best quality, nonetheless.
     
    My product was damaged on the way, what do I do?
    But if you received a damaged or incorrect product different from what you ordered, please reach out to us within 48 hours upon receiving the package. Our email is info@empressfloral.com or give us a call at +1 (888) 526 -1060, and a representative will help you resolve the issue.
     
    Can I come to the office and pick it up instead? 
    Yes, we do allow in-store pick-ups, but there is no in-store shopping at the moment. Upon arrival, please have your ID, and order number ready. Customers MUST have a face mask on, or there will be no service provided at that time.
    Address: 4175 Cameron Street Suite 6 Las Vegas, NV 89118
    Hours: Monday - Friday 8 AM to 4 PM
    Phone:  +1(888) 526 -1060
     
    Do you ship overseas?
    Unfortunately, we do not ship overseas at the moment. 


    Special Requests

    Does Empress Flora do custom orders?
    Yes, we can! Please send us a secure message at info@empressfloral.com of your specific request, and one of our team members will contact you.

    How do I get access to wholesale pricing?
    For more information on our wholesale pricing, please send us a secure message to info@empressfloral.com stating your name, company, and any other information that we should know and one of our team members will contact you.


    Still, have questions? 

    Reach out to us by either phone or email. And we will get back to you as soon as possible. 

    We are available: 

    Monday through Friday

    8 AM to 4 PM PST

     

    Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
    January,February,March,April,May,June,July,August,September,October,November,December
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